With just 500 sign language translators in Thailand and over 200,000 hearing impaired people, there was clearly a need to help these individuals communicate with the people who can hear as well as with each other. To meet this need, the Thai Telecommunication Relay Service (TTRS) was established through the support and cooperation of Mr. Somyos Sundaravibhat; leading Thai academics including Professor Wiriya Namsiripongpan and Director Wantanee Phantachat; and the National Broadcasting & Telecommunication Committee (NBTC), the Universal Foundation for Persons with Disabilities, the National Electronic and Computer Technology (NECTEC).
TTRS empowers the hearing impaired with the ability to communicate through voice, video-calling, SMS, multimedia message service or even instant messaging as well as the TTRS call center. While services are accessible via computer, mobile phone or public kiosk, computer-based video calls are by far the most popular service among TTRS’s 1,000 active users. Keeping this community connected relies heavily on Internet access (and a 1 mbps upload speed). With Mr. Somyos future plans to launch video calls via smart phones and tablets in 2013 and expand the user community to 100,000 people by 2015, improving existing Internet connectivity across Thailand to make this service more widely accessible is critical.
For Thailand’s hearing impaired citizens, nationwide access to broadband Internet networks is not a luxury. It is a basic necessity.